Topic 6 Problem-solving

In the area of digital skills, problem solving is the ability to find solutions to problems using digital tools and online services. 

You can:

  • use internet to find information that helps solving problems;
  • use internet to find sources of help for a range of activities;
  • use chat facilities (where available) on websites to help solving problems;
  • use online tutorials, videos, FAQs and advice forums to solve problems and improve skills in using devices, software and applications.

What are FAQs?

Image by digital designer from Pixabay

FAQs or FAQ is an acronym that stands for Frequently Asked Questions

It is very common to find a page dedicated to users’ questions.

The FAQs page is one of the best ways to help people visiting a website, to educate, inform, and guide users in a natural way through the website’s content.