Topic 1 Diversity & Inclusion (D&I) Management definition

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Diversity can be defined as the range of human differences, consisting of numerous visible and non-visible grounds such as gender, race, ethnicity, religion, disability, sexual orientation, political opinion, citizenship and many other (Council of Europe)

Diversity is the condition of having or being composed of differing elements; variety especially: the inclusion of different types of people in a group or organisation (Merriam-Webster Dictionary)

Diversity includes all the ways in which people differ, and it encompasses all the different characteristics that make one individual or group different from another […] It also involves different ideas, perspectives and values (Glossary of terms)

Keyword: different

Understanding and appreciating interdependence of humanity, cultures, and the natural environment

Practicing mutual respect for qualities and experiences that are different from your own

Understanding that diversity includes not only ways of being but also ways of knowing

Recognizing that personal, cultural and institutionalized discrimination creates and sustains privileges for some, while creating and sustaining disadvantages for others

Building alliances across differences so that we can work together to eradicate all forms of discrimination

The EU legislation (Racial Equality Directive (2000/43/EC) & the EU Employment Equality Directive (2000/78/EC) stipulate that diversity encompasses six dimensions: Age – Physical capabilities/disability – Culture – Sex – Religion – Sexual Orientation


In accepting a broader and deeper definition of diversity, you need to examine whether you’ve progressed beyond looking at only traditional differentiators such as race, gender and nationality

Self- reflection / Discussion

  • Does your organisation include workers with disabilities, of different generations, from a variety of social, economic and educational backgrounds?
  • Does it allow employees to be open about their sexual orientations, cultures, political views and religions?
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Main diversity models

3 key terms and how they differ


  • Inclusion means that all members of a society have the same opportunities, people from all groups and backgrounds are valued and respected and that everyone’s voice gets heard and matters.
  • It does not mean that if we have a diverse society, we also have an inclusive one.


  • Active inclusion means enabling every citizen to fully participate in society, including having a job.
  • In practical terms this means:
    • Adequate income support
    • Inclusive labour markets
    • Access to quality services


  • Inclusive labour markets in the following way:
  • Labour markets are inclusive when everyone at working age can participate in paid work, especially vulnerable and disadvantaged people

Diversity is a fact; inclusion is an action.

Self-reflection / Discussion

What benefits can you think of that derive from applying D&I practices in an organization?

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Benefits of D&I in an organisation

Creativity & Innovation

Innovation requires new perspective, and a well-managed diverse workforce can breed creativity and dynamic business solutions.

Variety of viewpoints

A diverse workforce that feels comfortable communicating varying points of view provides a larger pool of ideas and experiences. Diversity boosts thinking out-of-the-box and effective problem-solving.

Talent pool

An inclusive and diverse business will attract talented, ambitious and globally minded professionals. A diverse talent pool allows an organisation to attract and retain the best talents.

Increased adaptability

Broader skills base advances businesses to have adaptability, meaning faster and more effective planning, development and execution.

Employer of Choice

In a diverse workplace, employees are more likely to remain motivated and loyal when they feel respected and valued for their contribution.

More Effective Execution

Diverse teams are more productive and perform better, they become inspired to deliver their highest ability.

New Customers and Markets

Diverse teams in an organisation have opportunities to cater new markets, emerging markets based on their understanding of specific groups and cultural backgrounds.

Improved Image of the Organisation

A diverse workforce can improve clients’ opinions of the particular organisation and its services or products. Diverse organisations show clients that are inclusive, open-minded, innovative and looking toward the future.

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